We process the information you submit only to respond to inquiries, discuss product paths, and arrange follow-up communication.
The personal information controller is the operating entity of the Eureka website. The Eureka brand website introduces AI Workbench, Agent Harness, Open Core, Skills Marketplace, and business inquiry channels.
For privacy-related requests, contact us at hello@helloeureka.cn.
When you submit a contact form, we may collect work type, name, company or organization, role, email, phone or WeChat, optional message, source page, submission time, IP address, and browser User Agent.
You do not need to submit sensitive files, customer materials, trade secrets, or unpublished project details through the website form. If sample materials are needed later, we will confirm confidentiality boundaries and transfer methods separately.
We process this information to respond to your inquiry, determine the right product path, arrange demos or follow-up communication, and conduct necessary business communication.
We may process the information through the website admin system, business email, WeCom, or office collaboration tools used by the team.
We retain your information only for as long as necessary to fulfill the purposes described in this policy. If the inquiry does not proceed, we will delete or anonymize the lead information within a reasonable period.
If laws, compliance audits, or dispute handling require a longer retention period, we will retain the information only within the necessary scope.
We do not sell your personal information. To respond to inquiries, send notifications, keep form records, and operate systems, we may use cloud servers, databases, business email, WeCom, Feishu, DingTalk, or similar services.
If cooperation with a partner is needed to respond to your request, we will confirm necessity and boundaries before sharing.
You may request access, correction, or deletion of your personal information. You may also withdraw consent or ask us to stop further contact.
Please contact hello@helloeureka.cn and provide the necessary information for identity verification and request handling.
We use access control, minimum necessary use, server-side permission isolation, and logging practices to protect form information.
No internet transmission or system operation can be guaranteed to be absolutely secure. If you believe there is a risk, please contact us promptly.
Last updated: 2026-06-29.
If this policy changes materially, we will update the version on the website.